e-Gov Passport Service — Passport renewal service overview for HelloGov
Three sides of HelloGov’s passport service on one page.
Top left is the photo check: HelloGov AI scans the passport photo for a neutral expression, a white background and image quality before a bad photo can hold up an application. Top right is the admin side, where the team sees a customer’s profile with every order and its status.
At the bottom is the customer portal: a step-by-step renewal application with its document checklist, and order tracking that says where the passport is and what happens next.
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