HelloGov.com checkout flow — Passport expediting checkout step for HelloGov

Part of the checkout on HelloGov.com, the service that guides people through a U.S. passport application instead of government forms. I worked on this checkout experiment by experiment.

This step gathers three decisions on one page. Processing speed comes first, with four expediting options showing turnaround and price, one tagged Recommended, and a note that the government fee is separate. Then the shipping address, with an Edit link. Then optional add-ons such as passport protection and a passport card, each with a short explanation and an Add or Remove button.

The order summary on the right lists every line, including the coupon.