Expanded chat view — AI assistant chat log in HelloGov's passport admin panel

A text conversation expanded inside HelloGov’s admin panel, so the team can read exactly what the AI assistant told a customer.

The entry opens with a summary and SMS tracking, showing the number and when the link was clicked. The chat below alternates between Sydney, the AI assistant, and a customer unsure of their old passport’s issue date. Sydney answers, sends a voice note, and at one point calls a function to log a refund request, which shows up in the thread as its own collapsible card.

Other contacts from the same days line up on the right.