Onboarding Flow: Making Utility Verification Friendly — Utility verification onboarding flow for Public Grid

Utility verification in Public Grid’s onboarding, shown here under a partner’s brand (Renew). Residents need to show their property manager that they have an active utility account, and this flow tries to make that a one-minute job.

The first screen explains the task in a sentence and asks only for a ZIP code. A second version spells out the two steps instead, with a link explaining why verification is needed. The upload screen offers three ways to prove it: upload a PDF or screenshot, take a picture of the bill, or connect the utility account directly. A free savings check comes switched on.