Support tickets — Zendesk support tickets tab on accounts in Lantern

The Support tab on an account in Lantern, which brings the account’s tickets in from Zendesk. Conversations list on the left with the person, subject and date, and the selected ticket opens on the right with its status, assignee and full thread of replies.

The account header stays on top, so whoever reads the ticket also sees the sales and success owners, priority and tags like Low ROI or High churn. Tabs for stakeholders, contacts, spotlights, opportunities, communications and notes keep the rest of the account one click away.