Task Router Passport Review—Guided Ops UX — Guided passport review workspace for HelloGov's ops team

The full review screen from HelloGov’s task router, where the admin team works through passport applications one task at a time.

The top bar keeps the pace visible: which task this is, how many are left, a running timer, and ways to exit or reschedule. Below, the screen splits into three columns. The customer’s details and the AI-checked passport checklist sit on the left, the document itself fills the middle with zoom controls, and the current task with its numbered steps waits on the right.

Everything needed for a decision stays on one screen, so nobody switches tabs to compare a passport with the application.