Profile settings (updated) — Support agent profile settings for HelloGov

Profile settings for a member of HelloGov’s support team, the people who call and message customers during their passport application.

Name, role and email are read-only, with a note to ask a supervisor for changes, so staff records stay consistent. The agent can still upload a picture, set a working timezone and pick the phone number tied to their location.

The last section records the voicemail greeting. HelloGov’s recommended script sits right next to the Record button, so every agent’s greeting covers the same details: who you’ve reached and what to leave in the message.