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Error & Success state — Utility login error modal for Public Grid onboarding

Public Grid Flows

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Utility login error modal for Public Grid onboarding

The error state from Public Grid’s utility connection flow, for when a National Grid login doesn’t work.

The modal says what went wrong in plain words: the email or password doesn’t match the National Grid account. It then offers two ways forward, Try again or Upload bill, so a failed login doesn’t end onboarding. A 3D illustration of a plug pulled from a red socket carries the message, and the lime primary button matches the rest of the flow.

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